Customer Service
AKID Customer Service
*Effective March 2020, please allow for longer than normal shipping times, as our team is taking all necessary safety precautions related to COVID-19. Thank you for your patience!
If you have any questions or need help ordering, please contact us at shop@akidbrand.com. Our hours of operation are M-F 9am-4pm pst.
Returns Policy
Items purchased in the context of a sale are ineligible for return or exchange. If you have questions about styles, sizing, or anything else, please email shop@akidbrand.com - we're here to help! If for any reason you are not happy with your purchase, you may return any full-priced item for store credit only [excludes sale items, all sales final] - no refunds, no direct exchanges. Items need to be returned for store credit within 45 calendar days of receipt of the package. Shipping, taxes/duties fees are non-refundable. Please allow 2 weeks from the time you mail your order for your return to be processed for store credit. We will notify you via email once this has been processed.
All items returned must be in original packaging with original inserts, tags attached and with no signs of use within 45 Days.
* You are responsible for the cost of shipping unless the return/exchange is a result of our error.
* If the order being returned took advantage of a promotion, i.e. free shipping, the value of the promotion will be deducted from your store credit.
* We cannot refund any shipping and handling fees on drop ship items. Note that some of these oversized drop ship items are not returnable. Please contact our customer service department at shop@akidbrand.com for more information on these items.
To return an item(s), please email our customer service department at shop@akidbrand.com. Please include your order number, name, address and the item(s) you'd like to return. You can send your order to the following address:
AKID BRAND | Returns
We strongly recommend that you insure the package. This protects you in case the shipment is damaged or lost in transit. We'll send you an e-mail when your return is processed with your store credit.
Shipping Rates & Delivery Times
*Effective March 2020, please allow for longer than normal shipping times, as our team is taking all necessary safety precautions related to COVID-19. Thank you for your patience!
Domestic-Contiguous US
|
Mail Class |
Shipping Time |
Rates |
|
Ground |
2-7 Business Days* |
$15.00 |
| Free Shipping orders over $100 | 2-7 Business Days* | $0.00 |
Domestic-US Alaska & Hawaii
|
Mail Class |
Shipping Time |
Rates |
|
Ground |
3-7 Business Days* |
$65.00 |
International shipping time may vary depending on customs
|
Mail Class |
Shipping Time |
Rates |
|
International Economy |
7-20 Business Days* |
$35.00 and up, Canada $50.00 and up, all other countries |
Countries we ship to:
The United States, Canada, Mexico, Herzegovina, Bouvet Island, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Guadeloupe, Guernsey, Holy See (Vatican City State), Hungary, Iceland, Ireland, Isle Of Man, Italy, Jersey, Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, North Macedonia, Malta, Mayotte, Moldova, Republic of Monaco, Montenegro, Netherlands, Norway, Poland, Portugal, Reunion, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Svalbard And Jan Mayen, Sweden, Switzerland, Turkey, Ukraine, United Kingdom